While WhatsApp itself provides a business version called “Whatstapp Business”, the features in it are simply not enough when you want to automate a lot of stuff using it. This huge user base has attracted many medium and large-scale businesses to use WhatsApp to interact with their customers. Even though its recent privacy policy update came as an unpleasant surprise for many people, the user base WhatsApp still holds good and nearly 2 billion people use WhatsApp today. WhatsApp is one of the most popular cross-platform messaging tools that is used by a vast majority of people.
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